Terms and Conditions
Last updated: 12 June 2025
1. CONTRACTUAL RELATIONSHIP
These Terms and Conditions (“Terms”) govern your access to and use of applications, websites, content, products, and services (the “Services”) owned by EYEMAN Inc, a limited company registered in Delaware, USA, and licensed to ADJ Resources Private Limited (“EYEMAN-ARL”) to operate exclusively on its behalf in India. EYEMAN-ARL is a private limited liability company established in India under the Companies Act 1956, having its registered office at Shop 7, level 2, Dewan Centre, Swami Vivekananda Road, Jogeshwari West, Mumbai Maharashtra-400102 with Corporate Identification Number U63121MH2025PTC438401.
In these Terms;
“Services(s)” means the live video-based services, experiences, and content made available through the EYEMAN platform, mobile application, website, or other digital channels, including but not limited to real-time video streaming, interactive video experiences, virtual shopping assistance, event coverage, travel experiences, inspections, and other offerings provided by EYEMAN Agents to Users. The term Services also includes any related features, functionalities, content, communications, and support provided by EYEMAN-ARL to facilitate such experiences.
“User(s)” means any individual or legal entity that downloads, accesses, creates an account on, or otherwise uses the Services, whether on a paid or unpaid basis, for the purpose of requesting, booking, viewing, or receiving live video-based services or experiences provided by EYEMAN Agents. The term User includes both registered account holders and any other person who uses the app or Services with or without registration.
“EYEMAN Agent(s)” means an independent, authorized, and verified individual who is approved by EYEMAN-ARL to provide real-time video-based services and experiences to Users via the EYEMAN platform or mobile application. EYEMAN Agents are independent contractors and are not employees, partners, joint venturers, or legal agents of EYEMAN-ARL. EYEMAN Agents have no authority to bind or obligate EYEMAN-ARL in any manner.
PLEASE READ THESE TERMS CAREFULLY BEFORE ACCESSING OR USING THE SERVICES. Your access and use of the Services constitute your agreement to be bound by these Terms, forming a legal agreement between you and EYEMAN-ARL. If you do not agree to these Terms, you may not access or use the Services.
These Terms supersede any prior agreements or arrangements. EYEMAN-ARL may terminate these Terms or the Services with respect to you at any time, with or without cause. Supplemental terms may apply to certain Services (e.g., promotions or specific applications) and, where applicable, will be disclosed and incorporated into these Terms. If there is a conflict between these Terms and supplemental terms, the supplemental terms will prevail.
EYEMAN-ARL reserves the right to amend these Terms at any time. Updated Terms will be effective upon posting. Continued use of the Services after such posting constitutes your acceptance of the changes.
Our collection and use of personal data are governed by our Privacy Policy. EYEMAN-ARL may share relevant personal data with insurance or claims processors in case of disputes or incidents involving a third-party provider.
2. THE SERVICES
The Services provided by EYEMAN-ARL include a technology platform that enables Users of EYEMAN-ARL’s mobile applications or websites (each, an “Application”) to request real-time on-camera assistance, surveying, consultation, video conferencing, and other experiences through independent third-party providers (“Third Party Providers”), including “EYEMAN-ARLs” using mobile devices or smart glasses; Logistics coordination and support services for facilitating product deliveries, event monitoring, shopping assistance, and similar offerings; and backend user support such as payment facilitation, notifications, feedback and issue resolution.
Unless otherwise agreed by EYEMAN-ARL in a separate written agreement with you, the Services are made available solely for your personal, non-commercial use. YOU ACKNOWLEDGE THAT EYEMAN-ARL DOES NOT PROVIDE TRAVEL OR LOGISTIC SERVICES OR FUNCTION AS A TRAVEL OPERATOR AND THAT ALL SUCH TRAVEL OR LOGISTIC SERVICES ARE PROVIDED BY INDEPENDENT THIRD-PARTY CONTRACTORS WHO ARE NOT EMPLOYED BY EYEMAN INC, EYEMAN-ARL OR ANY OF ITS AFFILIATES.
2.1 License
Subject to compliance with these Terms, EYEMAN-ARL grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Applications and related content solely for personal, non-commercial use.
2.2 Restrictions
You may not: (i) remove any copyright, trademark or other proprietary notices from any portion of the Services; (ii) reproduce, modify, prepare derivative works based upon, distribute, license, lease, sell, resell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Services except as expressly permitted by EYEMAN-ARL; (iii) decompile, reverse engineer or disassemble the Services except as may be permitted by applicable law; (iv) link to, mirror or frame any portion of the Services; (v) cause or launch any programs or scripts for the purpose of scraping, indexing, surveying, or otherwise data mining any portion of the Services or unduly burdening or hindering the operation and/or functionality of any aspect of the Services; or (vi) attempt to gain unauthorized access to or impair any aspect of the Services or its related systems or networks.
2.3. Provision Of Services
You acknowledge that portions of the Services may be made available under EYEMAN’s various brands or request options associated such services, including, but not limited to, brands currently referred to as EYEMANTM; EYEMAN AgentTM; EYEMAN TRAVELERTM; EYEMAN SHOPPERTM; EYEMAN EVENTSTM; “EYEMAN REMOTM; EYEMAN NEXUSTM; EYEMAN REPORTERTM, EYEMAN MERCHANTTM. You also acknowledge that the Services may be made available under such brands or request options by or in connection with: (i) certain of EYEMAN Inc and/or EYEMAN-ARL’s subsidiaries and affiliates; or (ii) independent Third Party Providers.
3. YOUR USE OF THE SERVICES
3.1. User Accounts
In order to use most aspects of the Services, you must register for and maintain an active personal user Services account (“Account”). You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different than 18), to obtain an Account. Account registration requires you to submit to EYEMAN-ARL certain personal information, such as your name, address, mobile phone number and age, as well as at least one valid payment method (either a credit card or accepted payment partner). You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up- to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Services or EYEMAN-ARL’s termination of these Terms with you. You are responsible for all activity that occurs under your Account, and you agree to always maintain the security and secrecy of your Account username and password. Unless otherwise permitted by EYEMAN-ARL in writing, you may only possess one Account.
3.2. User Conduct and Requirements
The Service is not available for use by persons under the age of 18. You may not authorize third parties to use your Account, and you may not allow persons under the age of 18 to receive Services from Third Party Providers unless they are accompanied by you. You may not assign or otherwise transfer your Account to any other person or entity. You agree to comply with all applicable laws when using the Services, and you may only use the Services for lawful purposes. You will not, in your use of the Services, cause nuisance, annoyance, inconvenience, or property damage, whether to the Third Party Provider or any other party. In certain instances, you may be asked to provide proof of identity to access or use the Services, and you agree that you may be denied access to or use of the Services if you refuse to provide proof of identity.
3.3. Communication
By creating an account, you consent to receive SMS or in-app messages for service-related communication. You acknowledge that opting out of receiving text (SMS) messages may impact your use of the Services.
3.4 Promotional Codes
EYEMAN-ARL may offer promotional codes at its sole discretion. Promo codes are non-transferable, may expire, and cannot be redeemed for cash. Misuse may result in suspension or reversal of benefits.
3.5 User Content
EYEMAN-ARL may, in its sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to EYEMAN-ARL through the Services textual, audio, and/or visual content and information, including commentary and feedback related to the Services, initiation of support requests, and submission of entries for competitions and promotions (“User Content”). Any User Content provided by you remains your property. However, by providing User Content to EYEMAN-ARL, you grant EYEMAN-ARL and EYEMAN Inc, a worldwide, perpetual, irrevocable, transferrable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit in any manner such User Content in all formats and distribution channels now known or hereafter devised (including in connection with the Services and EYEMAN-ARL’s business and on third-party sites and services), without further notice to or consent from you, and without the requirement of payment to you or any other person or entity.
You represent and warrant that: (i) you either are the sole and exclusive owner of all User Content or you have all rights, licenses, consents and releases necessary to grant EYEMAN-ARL the license to the User Content as set forth above; and (ii) neither the User Content nor your submission, uploading, publishing or otherwise making available of such User Content nor EYEMAN-ARL’s use of the User Content as permitted herein will infringe, misappropriate or violate a third party’s intellectual property or proprietary rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation. You agree to not provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by EYEMAN-ARL in its sole discretion, whether or not such material may be protected by law. EYEMAN-ARL may, but shall not be obligated to, review, monitor, or remove User Content, at EYEMAN-ARL’s sole discretion and at any time and for any reason, without notice to you.
3.6 Network Access and Devices
You are responsible for obtaining the data network access necessary to use the Services. Your mobile network’s data and messaging rates and fees may apply if you access or use the Services from a wireless-enabled device and you shall be responsible for such rates and fees. You are responsible for acquiring and updating compatible hardware or devices necessary to access and use the Services and Applications and any updates thereto. EYEMAN-ARL does not guarantee that the Services, or any portion thereof, will function on any particular hardware or devices. In addition, the Services may be subject to malfunctions and delays inherent in the use of the Internet and electronic communications.
4. PAYMENT
You understand that use of the Services may result in charges to you for the services or goods you receive from EYEMAN-ARL and/or a Third Party Provider (“Charges”). After you have received services or goods obtained through your use of the Services, EYEMAN-ARL will facilitate your payment of the applicable Charges received on behalf of the Third Party Provider as such Third Party Provider’s limited payment collection agent. Payment of such Charges in such manner shall be considered the same as payment made directly by you to the Third Party Provider.
All Charges will be inclusive of applicable taxes where required by law. EYEMAN-ARL reserves the right to charge you for services and facilities made available to you through the Services, each along with applicable taxes (including but not limited to GST).
Charges paid by you are final and non-refundable, unless otherwise determined by EYEMAN-ARL. You retain the right to request lower Charges from a Third Party Provider at the time you receive such services or goods. EYEMAN-ARL will respond accordingly to any request from a Third Party Provider to modify the Charges for a particular service or good.
All Charges are due immediately and payment will be facilitated by EYEMAN-ARL using the preferred payment method designated in your Account, after which EYEMAN-ARL will send you a receipt by email. If your primary Account payment method is determined to be expired, invalid, or otherwise not able to be charged, you agree that EYEMAN-ARL may use a secondary payment method in your Account, if available.
As between you and EYEMAN-ARL, EYEMAN-ARL reserves the right to establish, remove and/or revise the Charges for any or all services or goods obtained through the use of the Services at any time in EYEMAN-ARL’s sole discretion. Further, you acknowledge and agree that Charges applicable in certain geographical areas may increase during times of high demand.
EYEMAN-ARL will use reasonable efforts to inform you of Charges that may apply, provided that you will be responsible for Charges incurred under your Account regardless of your awareness of such Charges or the amounts thereof.
EYEMAN-ARL may from time to time provide certain users with promotional offers, subscriptions, and discounts that may result in discounted amounts charged for the same or similar services or goods, and you agree that such offers shall have no bearing on your own use of the Services unless also made available to you.
You may elect to cancel your request for services or goods from a Third Party Provider at any time prior to such Third Party Provider’s delivery of services, in which case you may be charged a cancellation fee. This payment structure is intended to compensate the Third Party Provider and EYEMAN-ARL for the services or goods provided.
EYEMAN-ARL does not designate any portion of your payment as a tip or gratuity to the Third Party Provider. Any representation by EYEMAN-ARL that tipping is “voluntary,” “not required,” and/or “included” in the payments is not intended to suggest that EYEMAN-ARL provides any additional amounts to the Third Party Provider. You are free to provide additional payment as a gratuity, but are under no obligation to do so.
After you have received services or goods, you will have the opportunity to rate your experience and leave feedback.
5. DISCLAIMERS; LIMITATION OF LIABILITY; INDEMNITY
5.1 Disclaimer
THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” EYEMAN-ARL DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, NOT EXPRESSLY SET OUT IN THESE TERMS, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. IN ADDITION, EYEMAN-ARL MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE REGARDING THE RELIABILITY, TIMELINESS, QUALITY, SUITABILITY OR AVAILABILITY OF THE SERVICES OR ANY SERVICES OR GOODS REQUESTED THROUGH THE USE OF THE SERVICES, OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. EYEMAN-ARL DOES NOT GUARANTEE THE QUALITY, SUITABILITY, SAFETY OR ABILITY OF THIRD PARTY PROVIDERS. YOU AGREE THAT THE ENTIRE RISK ARISING OUT OF YOUR USE OF THE SERVICES, AND ANY SERVICE OR GOOD REQUESTED IN CONNECTION THEREWITH, REMAINS SOLELY WITH YOU, TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW.
5.2 Limitation of Liability
EYEMAN-ARL SHALL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING LOST PROFITS, LOST DATA, PERSONAL INJURY OR PROPERTY DAMAGE RELATED TO, IN CONNECTION WITH, OR OTHERWISE RESULTING FROM ANY USE OF THE SERVICES, EVEN IF EYEMAN-ARL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EYEMAN-ARL SHALL NOT BE LIABLE FOR ANY DAMAGES, LIABILITY OR LOSSES ARISING OUT OF: (i) YOUR USE OF OR RELIANCE ON THE SERVICES OR YOUR INABILITY TO ACCESS OR USE THE SERVICES; OR (ii) ANY TRANSACTION OR RELATIONSHIP BETWEEN YOU AND ANY THIRD PARTY PROVIDER, EVEN IF EYEMAN-ARL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. EYEMAN-ARL SHALL NOT BE LIABLE FOR DELAY OR FAILURE IN PERFORMANCE RESULTING FROM CAUSES BEYOND EYEMAN-ARL’S REASONABLE CONTROL. IN NO EVENT SHALL EYEMAN-ARL’S TOTAL LIABILITY TO YOU IN CONNECTION WITH THE SERVICES FOR ALL DAMAGES, LOSSES AND CAUSES OF ACTION EXCEED FIVE HUNDRED EUROS (€500). EYEMAN-ARL’S SERVICES MAY BE USED BY YOU TO REQUEST AND SCHEDULE PERSON-TO-PERSON SERVICES, GOODS,OR LOGISTICS SERVICES WITH THIRD PARTY PROVIDERS, BUT YOU AGREE THAT EYEMAN-ARL HAS NO RESPONSIBILITY OR LIABILITY TO YOU RELATED TO ANY PERSON-TO-PERSON SERVICES, GOODS,OR LOGISTICS SERVICES PROVIDED TO YOU BY THIRD PARTY PROVIDERS OTHER THAN AS EXPRESSLY SET FORTH IN THESE TERMS. THE LIMITATIONS AND DISCLAIMER IN THIS SECTION 5 DO NOT PURPORT TO LIMIT LIABILITY OR ALTER YOUR RIGHTS AS A CONSUMER THAT CANNOT BE EXCLUDED UNDER APPLICABLE LAW.
5.3 Indemnity
You agree to indemnify and hold EYEMAN Inc, EYEMAN-ARL and its officers, directors, employees and agents harmless from any and all claims, demands, losses, liabilities, and expenses (including attorneys’ fees) arising out of or in connection with: (i) your use of the Services or services or goods obtained through your use of the Services; (ii) your breach or violation of any of these Terms; (iii) EYEMAN-ARL’s use of your User Content; or (iv) your violation of the rights of any third party, including Third Party Providers.
6. GOVERNING LAW; ARBITRATION
Except as otherwise set forth in these Terms, these Terms shall be exclusively governed by and construed in accordance with the laws of India. Any dispute, conflict, claim or controversy arising out of or broadly in connection with or relating to the Services or these Terms, including those relating to its validity, its construction or its enforceability (any “Dispute”) shall be first mandatorily submitted to mediation proceedings in terms of the Indian law. If such Dispute has not been settled within sixty (60) days after a request for mediation has been submitted under the Indian laws, such Dispute can be referred to and shall be exclusively and finally resolved by arbitration under the Arbitration and Conciliation Act, 1996 (“Act”). The Dispute shall be resolved by one (1) arbitrator to be appointed in accordance with the Act. The place of both mediation and arbitration shall be subject to the exclusive jurisdiction of the courts in Mumbai and Maharashtra in India. The language of the mediation and/or arbitration shall be English, unless you do not speak English, in which case the mediation and/or arbitration shall be conducted in both English and your native language. The existence and content of the mediation and arbitration proceedings, including documents and briefs submitted by the parties, any correspondence from the mediator, and correspondence, orders and awards issued by the sole arbitrator, shall remain strictly confidential and shall not be disclosed to any third party without the express written consent from the other party unless: (i) the disclosure to the third party is reasonably required in the context of conducting the mediation or arbitration proceedings; and (ii) the third party agrees unconditionally in writing to be bound by the confidentiality obligation stipulated herein.
7. OTHER PROVISIONS
7.1 Claims of Copyright Infringement
NOTICE. EYEMAN-ARL may give notice by means of a general notice on the Services, electronic mail to your email address in your Account, or by written communication sent to your address as set forth in your Account. You may give notice to EYEMAN-ARL by written communication to EYEMAN-ARL’s address as mentioned above GENERAL. You may not assign or transfer these Terms in whole or in part without EYEMAN-ARL’s prior written approval. You give your approval to EYEMAN-ARL for it to assign or transfer these Terms in whole or in part, including to: (i) a subsidiary or affiliate; (ii) an acquirer of EYEMAN-ARL’s equity, business or assets; or (iii) a successor by merger. No joint venture, partnership, employment or agency relationship exists between you, EYEMAN-ARL or any Third Party Provider as a result of the contract between you and EYEMAN-ARL or use of the Services. If any provision of these Terms is held to be illegal, invalid or unenforceable, in whole or in part, under any law, such provision or part thereof shall to that extent be deemed not to form part of these Terms but the legality, validity and enforceability of the other provisions in these Terms shall not be affected. In that event, the parties shall replace the illegal, invalid or unenforceable provision or part thereof with a provision or part thereof that is legal, valid and enforceable and that has, to the greatest extent possible, a similar effect as the illegal, invalid or unenforceable provision or part thereof, given the contents and purpose of these Terms. These Terms constitute the entire agreement and understanding of the parties with respect to its subject matter and replaces and supersedes all prior or contemporaneous agreements or undertakings regarding such subject matter. In these Terms, the words “including” and “include” mean “including, but not limited to.”