Refund Policy
ADJ RESOURCES PVT LTD
At EYEMAN, your experience is at the heart of what we do. Our platform connects Travelers with authorised EYEMANs—real people on the ground—who provide live video access to experiences from around the world, whether it’s hiking up a mountain, attending a music festival, exploring a local market, or surfing at a famous beach.
While we strive to ensure every experience is meaningful and smooth, we understand that unexpected issues may arise. If an experience doesn’t meet your expectations, you can rate your EYEMAN and leave feedback directly in the app. For concerns related to pricing or more serious issues, please reach out to our Support team.
In some cases, you may be eligible for a full or partial refund under our Refund Policy.
How the EYEMAN App Works
The EYEMAN App is a live experience marketplace, provided by EYEMANs who are local, verified individuals who offer immersive, real-time video experiences from their location. As a Traveler, you book and participate in the experience remotely, watching and interacting through your device with your dedicated EYEMAN.
Before the experience begins, the EYEMAN App provides you with key information, such as:
- Scheduled date and time of the experience
- Estimated duration
- Location and activity description
- Details about the EYEMAN, including their profile and expertise
It is your responsibility as a Traveler to review this information and ensure the experience matches your expectations. By booking and participating in an EYEMAN experience, you agree to our Terms and Conditions and acknowledge responsibility for the full payment unless a refund is approved in accordance with this policy.
When may I be eligible to receive a refund?
We want to be transparent about how refunds work. You may be considered for a full or partial refund if:
- The EYEMAN did not show up or failed to start the live experience at the scheduled time.
- There was a significant technical issue (e.g. poor video/audio quality due to EYEMAN error) that prevented the experience from being delivered.
- The experience was misrepresented in the app listing (e.g. the location or activity shown was not as described).
- The EYEMAN ended the session prematurely without a valid reason.
Refund requests must be submitted within 48 hrs of the experience time stamp. All requests are reviewed on a case-by-case basis and are subject to EYEMAN-ARL’s sole discretion.
When am I not eligible to receive a full or partial refund?
While we aim to be fair and understanding, there are circumstances where refunds will not be granted. You will typically not be eligible for a refund in the following cases:
Change of mind: You decided not to participate in the experience after booking, without providing a valid reason related to service failure.
Missed experience: You missed the scheduled live session due to personal scheduling conflicts, lack of internet access, or failure to join on time.
- Technical issues on your side: The experience was delivered as planned, but you encountered technical problems (e.g. poor internet connection, device issues) on your own equipment.
- Unrealistic expectations: The experience matched its description and was delivered properly, but it did not meet your personal preferences or subjective expectations.
- Misuse or abuse: You behaved inappropriately, violated community guidelines, or attempted to exploit the refund system.
- Outside the 48 hrs window: You submitted your refund request more than 48 hrs after the scheduled experience time stamp date.
- Completed experiences: The session was successfully delivered by the EYEMAN, and you participated in it without raising concerns during or immediately after the session.
Resolving Your Request
If you experience an issue during an EYEMAN experience, you may submit a refund request or general complaint through the EYEMAN app. Requests must be submitted within 30 days of the scheduled experience.
If your request is approved, any eligible refund will be issued to your original payment method within 3–10 business days, depending on your bank or payment provider.
False or Misleading Reports
EYEMAN takes the integrity of its platform seriously. All reports are thoroughly reviewed. Submitting false, misleading, or exaggerated claims may result in:
- Denial of your refund request
- Account suspension or deactivation
- Violation of EYEMAN’s community guidelines