Legal Information

This Legal Information document sets out important policies and guidelines that govern the use of the EYEMAN platform by Users and EYEMAN Agents designed to ensure a safe, transparent, and high-quality experience for all participants on the EYEMAN platform.

This Legal Information is intended to complement, but do not replace, EYEMAN’s “Terms” and “Privacy Policy”, Please read this document carefully, as compliance with these policies is mandatory for all individuals using or providing services through the EYEMAN platform.

The following policies and guidelines are below:

CANDIDATE PRIVACY NOTICE

Last Modified: 09/06/2025

This notice describes how EYEMAN-ARL, collect, use, disclose, and otherwise process the personal data (“Candidate Data”) of individuals who apply to become, or are considered to become, EYEMAN Agents.

SCOPE AND APPLICATION

This notice governs EYEMAN-ARL’s processing of Candidate Data in connection with the recruitment, vetting, onboarding, and approval of EYEMAN Agents for positions at EYEMAN-ARL.

This notice does not apply to EYEMAN-ARL’s processing of personal data related to Users of its services. For such processing, please see the EYEMAN-ARL’s Privacy Policy.

1.   COLLECTION OF CANDIDATE DATA
We collect the following categories of Candidate Data directly from you as part of the EYEMAN Agent application and verification process:

  • Name, address, email address, telephone number, or other contact information
  • Government-issued identification documents (passport, national ID, driver’s license)
  • Photographs and/or video recordings used for identity verification
  • Resumes, statements of work experience and education (where applicable)
  • Skills, languages spoken, certifications, and other qualifications
  • Information regarding your suitability to provide specific services through the EYEMAN app (such as fitness to provide travel or specialized services)
  • Background check data (where permitted by law), including criminal history, professional license verification, and right to work
  • Live video or in-person interview assessments, if conducted
  • Payment/bank account information for processing payments if you are approved as an EYEMAN Agent
  • Any other personal data you provide during the application and onboarding process 

We may also receive the following from third-party sources (where permitted by law):

  •  Background check providers
  • References you provide
  • Identity verification vendors
  • Public records or social media (for verification purposes)

2.   USE OF CANDIDATE DATA
EYEMAN-ARL uses your Candidate Data for the following purposes:

  • To evaluate your eligibility, suitability, and qualifications to become an EYEMAN Agent
  • To verify your identity and conduct background checks
  • To communicate with you during the onboarding process
  • To create your EYEMAN Agent profile if you are approved
  • To comply with legal and regulatory requirements applicable to the platform and services
  • To manage ongoing compliance with EYEMAN-ARLs policies (including periodic re-verification of EYEMAN Agents)
  • To improve and optimize EYEMAN-ARL’s recruitment and onboarding processes
  • To generate anonymized data and analytics for business operations

If you are approved and onboarded as an EYEMAN Agent, your Candidate Data will form part of your EYEMAN Agent profile and ongoing records.

If you are not approved, we may retain your Candidate Data for future opportunities (unless you request deletion, as explained below).

3.   SHARING OF CANDIDATE DATA
We may share your Candidate Data:

  • With EYEMAN-ARL’s subsidiaries and affiliates.
  • With vendors and service providers performing onboarding, verification, and compliance services on our behalf (e.g., background check providers, identity verification vendors, payment processors).
  • With public authorities and law enforcement as required by law or to protect the rights and safety of EYEMAN- ARL, its Users and Services.
  • In connection with a potential merger, acquisition, restructuring, or transfer of business.
  • In anonymized and aggregated form for analytical purposes.

4.   COOKIES AND THIRD-PARTY TECHNOLOGIES
Our websites and digital platforms (including the EYEMAN Agent application) may use cookies and similar technologies for security, analytics, and platform optimization. For more details, please refer to EYEMAN-ARL’s Cookie Policy.

5. CANDIDATE DATA RETENTION AND DELETION
EYEMAN retains your Candidate Data:

  • For as long as you are under consideration to become an EYEMAN Agent
  • If you are approved, as part of your EYEMAN Agent profile for the duration of your engagement, and for a period after deactivation as required by law
  • If you are not approved, for a period consistent with applicable legal requirements (typically up to 3 years), unless you request deletion earlier

You may request deletion of your Candidate Data at any time. However, certain data may need to be retained as required by law, for legal defense, or to comply with regulatory obligations.

6.   YOUR RIGHTS
You have the following rights regarding your Candidate Data:

  • Access your personal data
  • Correct any inaccurate or incomplete data
  • Request deletion of your Candidate Data
  • Object to or restrict certain processing
  • Request data portability
  • Withdraw consent where processing is based on consent

To exercise these rights, please contact privacy@eyeman.com (or through the Candidate Portal if applicable).

Please note that if you withdraw consent or request deletion of certain data, we may no longer be able to process your candidacy or maintain your EYEMAN Agent status.

7.   CONTACT INFORMATION
If you have any comments or questions about this Candidate Privacy Notice, please submit to:

ADJ Resources Private Limited
Atten: EYEMAN Legal
Shop 7, level 2, Dewan Centre, Swami Vivekananda Road,
Jogeshwari West, Mumbai
Maharashtra-400102

COMMUNITY GUIDELINES

Last Modified: 09/06/2025

At EYEMAN-ARL, we connect you to trusted local EYEMAN Agents for secure, real-time experiences in shopping, travel, events, and much more. Whether you’re exploring a new city or purchasing from afar, our mission is to ensure safety, respect, and professionalism for all Users on the platform. These Community Guidelines are here to protect you, the User, and our dedicated hardworking EYEMAN Agents.

By using the EYEMAN App, you agree to uphold the following principles. Breaching these guidelines may result in temporary orpermanent loss of access to the EYEMAN App, as outlined in our Terms and Refund Policy.

1.   Respect Is the Foundation

Treat EYEMAN Agents and fellow Users with dignity and respect at all times. This includes:

  • No shouting, offensive language, or verbal abuse.
  • No discriminatory or inappropriate comments.
  • No destruction of property or tampering with EYEMAN equipment (including, EYEMANGLASSTM, EYEMANDRONESTM etc ).
  • Respect cultural, gender, and personal boundaries-always.

We believe in zero tolerance toward any form of discrimination based on race, religion, gender identity, sexual orientation, disability, nationality, or age.

2.   Privacy & Boundaries

EYEMAN Agents are professionals. Do not:

  • Ask personal or invasive questions.
  • Request off-platform contact.
  • Make romantic or sexual advances.
  • Record EYEMAN Agents without permission.
  • Use the session for unintended or illegal purposes.

EYEMAN experiences are professional in nature. Harassment of any kind will lead to immediate suspension or ban.

3. Safety First

Safety is a shared responsibility. Always:

  • Follow local laws during EYEMAN experiences (e.g., no live streaming of illegal activity).
  • Avoid asking EYEMAN Agents to enter unsafe environments or break local rules.
  • Use the EYEMAN app and Services as intended. Any misuse may be reported and investigated.

If you feel unsafe, end the session immediately and report the incident via the in-app Help feature.

4. Children and Vulnerable Users

You must be at least 18 years old to hold an EYEMAN account. If minors are participating in an experience (e.g., boxing via livestream), a parent or guardian must be present and supervise the session. Misrepresentation of age or identity will result in account termination.

5. Emergencies and Disruptions

In cases of public emergency, natural disaster, or health crisis, the EYEMAN app may:

  • Restrict access to certain services or locations.
  • Pause or cancel sessions for public safety.
  • Take additional steps as needed to ensure community wellbeing.

6. Fair Use & Integrity

Users may lose access to the EYEMAN app for engaging in:

  • Fraudulent disputes, chargebacks, or claims.
  • Coordinated misuse of promotions or referral rewards.
  • Attempted manipulation of session ratings or fake reviews.
  • Creation of multiple accounts to evade suspensions.

Any session can be monitored for quality and authenticity. Violations of trust hurt the entire community.

7. Feedback & Ratings Matter

After every EYEMAN session, you’ll be prompted to rate your experience. Honest, constructive feedback helps us maintain high standards and improve future interactions. EYEMAN Agents are also able to make comments and/or complaints to EYEMAN Support. Consistently poor stars and/or concerning comments may result in account review or removal from the platform.

8. Firearms, Weapons & Illicit Items

EYEMAN-ARL strictly prohibits the display, discussion, or live showcasing of:

  • Firearms or other weapons.
  • Illegal substances or products.
  • Items that violate local or international law.

Any violation of this policy will lead to immediate suspension and may be reported to relevant authorities.

9. Session Cancellations and Refunds

Cancellations must follow our Refund Policy. Unjustified or last-minute cancellations disrupt our ecosystem. Abuse of refund requests or no-shows without notice may result in warnings, fines, or temporary bans.

10. Platform Use is a Privilege

Account access may be revoked for violations of:

EYEMAN-ARL reserves the right to investigate any reported behaviour. In severe cases (e.g., threats, harassment, illegal activity), access will be revoked immediately and permanently, and we may cooperate with law enforcement if necessary.

Final Word

Our community is built on trust, respect, and professionalism. Whether you’re a User or an EYEMAN Agent, your actions shape the future of our platform. Let’s make every interaction safe, meaningful, and five-star worthy.

COOKIE POLICY

Last Modified: 09/06/2025

This policy applies when you use EYEMAN_ARL apps or websites to request or receive products or services, including person-to-person services or deliveries. This policy describes how we collect and use your data if you request or receive products or services through EYEMAN_ARL’s apps or websites.

At EYEMAN, we believe in being clear and open about how we collect and process data about you. This page is designed to inform you about our practices regarding cookies and explain to you how you can manage them.

You want to know more about cookies and how we use them?

Note: This Cookie Policy does not address how we process your personal information outside of our usage of cookies. To learn more about how we process your personal information, please read our Privacy Policy, here.

1. What are cookies?

Cookies are small text files that are sent to or accessed from your web browser or your device’s memory. A cookie typically contains the name of the domain (internet location) from which the cookie originated, the “lifetime” of the cookie (i.e., when it expires) and a randomly generated unique number or similar identifier. A cookie also may contain information about your device, such as user settings, browsing history and activities conducted while using our services.

2. Are there different types of cookies?

1.1. First-party and third-party cookies.

There are first-party cookies and third-party cookies. First-party cookies are placed on your device directly by us. For example, we use first-party cookies to adapt our website to your browser’s language preferences and to better understand your use of our website. Third-party cookies are placed on your device by our partners and service providers. You can learn more about these partners and service providers through our website and in-app consent management tools. For details on these tools, see “How can you control cookies?” below.

1.2. Session and persistent cookies.

There are session cookies and persistent cookies. Session cookies only last until you close your browser. We use session cookies for a variety of reasons, including to learn more about your use of our website during one single browser session and to help you to use our website more efficiently. Persistent cookies have a longer lifespan and last beyond the current session. These types of cookies can be used to help you quickly sign-in to our website again, for analytical purposes and for other reasons as described below.

3. What about other tracking technologies, like web beacons?
Other technologies such as web beacons (also called pixel, tags or clear gifs), tracking URLs or software development kits (SDKs) are used for similar purposes as cookies. Web beacons are tiny graphics files that contain a unique identifier that enable us to recognize when someone has visited our service or opened an e-mail that we have sent them. Tracking URLs are custom generated links that help us understand where the traffic to our webpages comes from. SDKs are small pieces of code included in apps, which function like cookies and web beacons.

For simplicity, we also refer to these technologies as “cookies” in this Cookie Policy.

4. What do we use cookies for?

Like other providers of online services, we use cookies to provide, secure and improve our services, including by remembering your preferences, recognizing you when you visit our website, measuring the success of our marketing campaigns and personalizing and tailoring ads to your interests. To accomplish these purposes, we also may link information from cookies with other personal information we hold about you.

When you use our services, some or all of the following types of cookies may be set on your device.

Cookie Type Description
Essential cookies These cookies are strictly necessary to provide you our services, such as enabling you to log in, remembering your preferences and keeping you safe by detecting malicious activity.
Analytics cookies These cookies help us understand how our services are being used and help us customize and improve our services for you.
Advertising & marketing cookies These cookies are used to determine how effective our marketing campaigns are and make the ads you see more relevant to you. They perform functions like helping us understand how much traffic our marketing campaigns drive on our services, preventing the same ad from continuously reappearing, ensuring that ads are properly displayed for advertisers, selecting advertisements relevant to you and measuring the number of ads displayed and their performance, such as how many people interacted with a given ad.
Social networking cookies These cookies are used to enable you to share pages and content that you find interesting on our services through third-party social networking and other websites or services. These cookies may also be used for advertising purposes.
Social networking cookies These cookies are used to enable you to share pages and content that you find interesting on our services through third-party social networking and other websites or services. These cookies may also be used for advertising purposes.
Social networking cookies These cookies are used to enable you to share pages and content that you find interesting on our services through third-party social networking and other websites or services. These cookies may also be used for advertising purposes.

5. How can you control cookies?

There are several cookie management options available to you. Please note that changes you make to your cookie preferences may make using our services a less satisfying experience as they may not be as personalized to you. In some cases, you may even find yourself unable to use all or part of our services.

6. Tools we provide

You can set and adjust your cookies preferences at any time, by using the tool available on our website, click “Privacy Settings” then “Personalize My Choices” for web cookie preferences and by heading to your account settings in your app and adjusting your app cookie preferences there.

7. Browser and devices controls

Some web browsers provide settings that allow you to control or reject cookies or to alert you when a cookie is placed on your computer. The procedure for managing cookies is slightly different for each internet browser. You can check the specific steps in your particular browser help menu.

You also may be able to reset device identifiers or opt-out from having identifiers collected or processed by using the appropriate setting on your mobile device. The procedures for managing identifiers are slightly different for each device. You can check the specific steps in the help or settings menu of your particular device.

8. Interest-based advertising tools

Advertising companies may participate in self-regulatory programs which allow you to opt out of any interest-based ads involving them. For more information on this, you can visit the following sites: Digital Advertising Alliance; Interactive Digital
Advertising Alliance; Appchoices (apps only).

Opting out does not mean that you will not see advertising – it means you won’t see personalized advertising from the companies that participate in the opt-out programs. Also, if you delete cookies on your device after you opted out, you will need to opt-out again.

9. Google™ Cookies

1.3. Google™ Maps API Cookies

Some features of our website and EYEMAN app services rely on the use of Google™ Maps API Cookies. Such cookies will be stored on your device.

When browsing this website and using the services relying on Google™ Maps API cookies, you consent to the storage, collection of such cookies on your device and to the access, usage and sharing by Google of the data collectedthereby.

Google™ manages the information and your choices pertaining to Google™ Maps API Cookies via an interfaceseparate from that supplied by your browser. For more information, please see https://www.google.com/policies/technologies/cookies/.

1.4. Google Analytics

We use Google Analytics, which is a Google service that uses cookies and other data collection technologies to collect information about your use of the website and services in order to report website trends.

For more information on how Google collects and processes data, visit https://policies.google.com/technologies/partner-sites.
You can opt out of Google Analytics by downloading the Google Analytics opt-out browser add-on at
https://tools.google.com/dlpage/gaoptout and opt-out of Google’s ad personalization at https://adssettings.google.com/.

COPY INFRINGEMENT POLICY

Last Modified: 09/06/2025

1. Notification of Copyright Infringement

EYEMAN respects the intellectual property rights of others and expects all users of its platform to do the same.

It is EYEMAN-ARL’s policy, in appropriate circumstances and at its discretion, to disable and/or terminate the accounts of users who repeatedly infringe, or are repeatedly charged with infringing, the copyrights or other intellectual property rights of others.

In accordance with the Digital Millennium Copyright Act (DMCA) of 1998 (for U.S. users), applicable international copyright laws, and Indian copyright laws under the Copyright Act, 1957 (as amended), EYEMAN-ARL will respond expeditiously to properly submitted notices regarding alleged third-party copyright infringements on the EYEMAN website or other EYEMAN- owned and publicly accessible digital platforms (“Site(s)”).

2. Submitting a Copyright Infringement Notice

A copyright owner, person authorised to act on behalf of one, or person authorised to act under any exclusive copyright right may submit allegations of copyright infringement on the EYEMAN Site(s) by completing a Copyright Infringement Notice and delivering it to EYEMAN-ARL’s Designated Copyright Agent.

Upon receipt of a valid Notice, EYEMAN will promptly:

  • Remove or block access to the allegedly infringing content.
  • Notify the alleged third-party infringer of the same.
  • Provide the alleged infringer the opportunity to submit a counter-notice to dispute the claim.

If a valid counter-notice is submitted, EYEMAN-ARL will forward it to the complainant and, unless the complainant provides evidence of filing a legal action against the alleged infringer, EYEMAN-ARL will restore the removed or blocked content within 10–14 business days.

3. Copyright Infringement Notice (“Notice”) — Required Information

When submitting a Notice, please include the following:

  1. Identification of the copyrighted work that you claim has been infringed, or — if multiple works — a representative list of the copyrighted works being claimed.
  2. Identification of the infringing material and information sufficient to enable EYEMAN-ARL to locate the material on the Site(s), including the relevant URL(s) where applicable.
  3. Your contact information, including full name, mailing address, telephone number, and email address.
  4. The following statements should be included in the body of the Notice:

    (i) “I hereby state that I have a good faith belief that the disputed use of the copyrighted material is not authorised by the copyright owner, its agent, or the law (e.g., as a fair use or under applicable exceptions).”

    (ii) “I hereby state that the information in this Notice is accurate and, under penalty of perjury, that I am the owner, or authorised to act on behalf of the owner, of the copyright or of an exclusive right under the copyright that is allegedly infringed.”

  5. Your full legal name and your electronic or physical signature (e.g., if acting on behalf of the copyright owner).
  6. Deliver this Notice, with all items completed, to EYEMAN-ARL’s Designated Copyright Agent:


    Copyright Agent
    c/o EYEMAN Legal Department
    Shop 7, level 2, Dewan Centre, Swami Vivekananda Road,
    Jogeshwari West, Mumbai
    Maharashtra-400102

IMPORTANT: Communications unrelated to copyright use or infringement will be discarded.

FEEDBACK POLICY

Last Modified: 09/06/2025

We appreciate your feedback and always love hearing from our community. However, please be aware that EYEMAN values and respects your rights to your own ideas. Therefore, we ask that you do not submit any confidential ideas, proprietary information, or suggestions in any form to EYEMAN-ARL or any of its affiliates.

If you do choose to submit any ideas, suggestions, or materials—regardless of what your communication regarding those submissions may state—you acknowledge and agree to the following terms:

  • Your submissions and their contents will automatically become the property of EYEMAN-ARL and EYEMAN Inc, without any obligation to compensate you.
  • EYEMAN-ARL has no obligation to review your submissions.
  • EYEMAN-ARL / EYEMAN Inc may use, implement, modify, and distribute any part of your submissions and their contents for any purpose, in any manner, without any obligation to compensate you.
  • EYEMAN-ARL / EYEMAN Inc has no obligation to keep your submissions confidential.

INTERACTION WITH PUBLIC OFFICIALS (IPOP)

Last Modified: 09/06/2025

1. INTRODUCTION

EYEMAN-ARL’s business requires interaction with Public Officials and government employees at various levels (local, state, regional, national) across APAC. These interactions may involve discussions on regulation, public policy, licensing, partnerships, and business development.

Such interactions are important to the growth and success of EYEMAN-ARL’s operations but must always comply with applicable local and international laws, and EYEMAN’s policies.

The purpose of this Policy is to guide EYEMAN-ARL employees and Authorized Third Parties to act ethically and transparently when engaging with Public Officials.

1.1. What is a Public Official?

  • Any officer or employee of a government entity (local, state, national, or international).
  • Employees of international organizations (e.g., United Nations, Olympic Committees).
  • Individuals acting in an official capacity on behalf of government entities.
  • Political party officials or candidates for public office.
  • Employees of state-owned or state-controlled enterprises (e.g., airports, utilities, hospitals).
  • Members of royal families involved in state-linked enterprises.
  • Family members of Public Officials, where interactions are intended to confer value.

Any doubt regarding whether an individual is a Public Official must be escalated to EYEMAN-AR Ethics & Compliance (E&C) team.

2. PURPOSE

This Policy ensures that:

  • All interactions with Public Officials on behalf of EYEMAN-ARL comply with applicable national and local laws and regulations, and policies and its values.
  • Provide a clear understanding of transparent and responsible advocacy requirements to EYEMAN-ARL employees and duly authorized third parties assigned to conduct advocacy activities.
3. SCOPE

This Policy applies to:

  • All EYEMAN-ARL employees.
  • Authorized third parties.
  • Any person or entity acting on behalf of EYEMAN-ARL in matters involving Public Officials.

Non-compliance may result in disciplinary action up to termination of employment or contract.

4. REQUIREMENTS & GUIDANCE

1.2. Legal Requirements for Advocacy Activities

EYEMAN-ARL staff and authorized partners must:

  • Understand and comply with local laws regulating advocacy.
  • Maintain required advocacy registrations.
  • Seek legal guidance if unsure about local regulations.
1.3. Engaging External Consultants
  • E&C approval required before engagement
  • Must undergo compliance screening
  • Use standard contracts with anti-corruption clauses
1.4. Meetings with Public Officials
  • Meetings should occur in professional settings (offices or public venues).
  • Avoid meetings at personal residences.
  • Document all interactions with Public Officials, i.e; agenda, attendees, location, outcomes/next step.
  • Keep records in a shared folder.
1.5. Payments to Public Officials
  • Prohibited: Direct payments to Public Officials.
  • If a legitimate fee is required:
    • Must be reviewed by E&C.
    • Paid only to official entity bank accounts.
    • Supported by proper invoices.
    • Processed through EYEMAN-ARL’s accounts payable (no cash payments).
    • Reimbursement for Public Officials’ travel or time requires E&C pre-approval and written consent
      from the official’s organization.
    • No personal benefits, gifts, or incentives are allowed.
1.6. Communication with Public Officials
  • Use official EYEMAN-ARL email channels.
  • Messaging apps (WhatsApp, Signal, etc.) may be used under approved guidelines:
    • Messages must be retained for at least 90 days.
    • No use of ephemeral/disappearing messages.
    • No sharing of sensitive data.
    • Move any sensitive or material conversations to official channels.
  • Escalate inappropriate requests to E&C.
1.7. Gifts and Entertainment
1.7.1. Giving Gifts:
  • Gifts should only be given when local custom requires it.
  • Value of gifts must not exceed thresholds set by E&C.
  • No cash or cash-equivalent gifts.
  • Branded merchandise of nominal value is generally allowed.
1.7.2. Receiving Gifts:
  • Gifts from Public Officials should be politely declined where possible. If acceptance is unavoidable,
    consult E&C.
  • Small tokens of appreciation may be accepted on an infrequent basis.
1.7.3. Meals & Hospitality:
  • Allowed only with clear business justification.
  • Modest, appropriate expenses.
  • Expenses must be documented properly.
1.8. Charitable Donations, Sponsorships & Partnerships
  • Donations or sponsorships linked to Public Officials must be pre-approved by E&C.
  • Due diligence is required.
  • Donations must serve legitimate charitable purposes, with no expectation of business favors in return.
1.9. Employee Political Contributions
  • Employees may make personal political contributions but must not link them to EYEMAN-ARL.
  • Corporate political contributions must be pre-approved by E&C.
  • No use of company assets for political support.
1.10. Meetings with Public Officials in Competitors’ Presence
  • Avoid discussions or exchanges of competitively sensitive information.
  • E&C must review joint advocacy initiatives.
  • Follow EYEMAN-ARL’s Antitrust and Competition policies.
5. REPORTING UNETHICAL BEHAVIOR

  • Report concerns to your manager or E&C.
  • Anonymous reporting is permitted.
  • Retaliation against whistleblowers is strictly prohibited.
6. CONTACT & TRAINING REQUESTS

  • The Ethics & Compliance (E&C) team manages this Policy.
  • Training can be requested via the E&C team.
7. DEVIATIONS FROM THIS POLICY

  • Only the E&C Director may approve deviations from this Policy.
  • Requests for deviations must be made in writing and approved in advance.
8. DEFINITIONS
EYEMAN-ARL Authorised Licensee of EYEMAN Inc to operate exclusively on its behalf in India.
Authorized Third Parties Independent contractors, consultants, and their subcontractors
Donation Benefit provided to an entity without reciprocal expectation
Entertainment Events designed to entertain (concerts, sports, etc.)
Gift Tangible item provided without expectation of remuneration
Hospitality Activities intended to entertain Public Officials
Meal Food/beverages provided during business interactions
Politically Exposed
Person (PEP)		 Public figure entrusted with prominent public functions
Token of Appreciation Small, infrequent gift (e.g., flowers, chocolates)

NON-DISCRIMINATION POLICY

Last Modified: 09/06/2025

At EYEMAN, we are building a community founded on trust, respect, and inclusion. We are committed to providing an inclusive, reliable, and high-quality experience for all users, across all regions where EYEMAN operates.

EYEMAN-ARL and its affiliates strictly prohibit discrimination against any user — whether an EYEMAN Agent or User — on the basis of:
race, ethnicity, skin colour, caste, age, disability, gender identity, marital status, pregnancy, national origin, religion, sex, sexual orientation, language, geographical location, or any other characteristic protected under applicable law.

Prohibited discriminatory conduct includes, but is not limited to:

  • Refusing to provide or accept an EYEMAN experience (live-streamed or in-person) based on any of the above characteristics.
  • Providing a negative rating, feedback, or report based on any protected trait.
  • Using platform features, settings, or other means to deliberately avoid providing services to individuals or communities based on protected characteristics.

Geographical discrimination does not include an EYEMAN Agent declining an experience request for personal reasons (such as timing or availability). However, it does prohibit intentionally refusing or cancelling requests, or manipulating availability settings, for the sole purpose of avoiding certain areas or regions based on the demographics or characteristics of the people or businesses in that area.

Policy Violations
Any user found to be in violation of this policy may be subject to appropriate action, including temporary suspension or permanent removal from the EYEMAN platform.

Local Law Exceptions
In some jurisdictions, applicable laws may permit or require services to be provided for the benefit of specific groups of persons. In such cases, services provided in compliance with those laws and applicable terms shall not be considered discriminatory under this policy.

REFUND POLICY

Last Modified: 09/06/2025

At EYEMAN, your experience is at the heart of what we do. Our platform connects Travelers with authorised EYEMAN Agents — real people on the ground — who provide live video access to experiences from around the world, whether it’s hiking up a mountain, attending a music festival, exploring a local market, or surfing at a famous beach.

While we strive to ensure every experience is meaningful and smooth, we understand that unexpected issues may arise. If an experience doesn’t meet your expectations, you can rate your EYEMAN Agent and leave feedback directly in the app. For concerns related to pricing or more serious issues, please reach out to our Support team.

In some cases, you may be eligible for a full or partial refund under our Refund Policy.

1. How the EYEMAN App Works
The EYEMAN App is a live experience marketplace, provided by EYEMAN Agents who are local, verified individuals who offer immersive, real-time video experiences from their location (further information under EYEMAN-ARL’s Terms). As a User, i.e. Traveler, Shopper, REMO, or Globe Trotter, you book and participate in the experience remotely, watching and interacting through your device with your dedicated EYEMAN Agent.
Before the experience begins, the EYEMAN App provides you with key information, such as:

  • Scheduled date and time of the experience.
  • Estimated duration.
  • Location and activity description.
  • Details about the EYEMAN Agent, including their profile and expertise.

It is your responsibility as a User to review this information and ensure the experience matches your expectations. By booking and participating in an EYEMAN experience, you agree to our Terms and Conditions and acknowledge responsibility for the full payment unless a refund is approved in accordance with this policy.

2. When may I be eligible to receive a refund?
We want to be transparent about how refunds work. You may be considered for a full or partial refund if:

  • The EYEMAN Agent did not show up or failed to start the live experience at the scheduled time.
  • There was a significant technical issue (e.g. poor video/audio quality due to EYEMAN app error) that prevented the experience from being delivered.
  • The experience was misrepresented in the EYEMAN app listing (e.g. the location or activity shown was not as described).
  • The EYEMAN Agent ended the session prematurely without a valid reason.

Refund requests must be submitted within 48 hrs of the experience time stamp. All requests are reviewed on a case-by-case basis and are subject to EYEMAN-ARL’s sole discretion.

3. When am I not eligible to receive a full or partial refund?
While we aim to be fair and understanding, there are circumstances where refunds will not be granted. You will typically not be eligible for a refund in the following cases:

  • Change of mind: You decided not to participate in the experience after booking, without providing a valid reason related to service failure.
  • Missed experience: You missed the scheduled live session due to personal scheduling conflicts, lack of internet access, or failure to join on time.
  • Technical issues on your side: The experience was delivered as planned, but you encountered technical problems (e.g. poor internet connection, device issues) on your own equipment.
  • Unrealistic expectations: The experience matched its description and was delivered properly, but it did not meet your personal preferences or subjective expectations.
  • Misuse or abuse: You behaved inappropriately, violated community guidelines, or attempted to exploit the refund system.
  • Outside the 48 hrs window: You submitted your refund request more than 48 hrs after the scheduled experience time stamp date.
  • Completed experiences: The session was successfully delivered by the EYEMAN, Agent and you participated in it without raising concerns during or immediately after the session.

4. Resolving Your Request
If you experience an issue during an EYEMAN experience, you may submit a refund request or general complaint through the EYEMAN app. Requests must be submitted within 30 days of the scheduled experience.

If your request is approved, any eligible refund will be issued to your original payment method within 3–10 business days, depending on your bank or payment provider.

5. False or Misleading Reports
EYEMAN-ARL takes the integrity of its platform seriously. All reports are thoroughly reviewed. Submitting false, misleading, or exaggerated claims may result in:

  • Denial of your refund request.
  • Account suspension or deactivation.
  • Violation of EYEMAN-ARL’s Community Guidelines.

Please be honest and accurate when describing your experience—your cooperation helps maintain trust and fairness across the EYEMAN community.

SAFETY TIPS

Last Modified: 09/06/2025

Meeting new people and discovering new experiences through EYEMAN is exciting, but it’s important to stay cautious when interacting with someone you don’t know. Whether you’re exchanging messages or having a live in-person experience with an EYEMAN Agent, always use good judgment and prioritise your safety. While you can’t control others’ behaviour, there are steps you can take to help keep your experience safe and enjoyable.


1. Protect Your Personal Information
Do not share sensitive personal details like your Aadhaar number, PAN, home or work address, phone number, or daily routines (for example, “I go jogging in XYZ park every morning”). If you are a parent, avoid sharing information about your children, such as their names, schools, or locations, especially in early conversations or on your profile.

2. Stay on the EYEMAN Platform
Keep your conversations within the EYEMAN app. People with bad intentions often try to move chats to WhatsApp, Telegram, SMS, email, or phone calls too soon. Staying on the platform helps us better protect your experience and allows for proper monitoring of any issues.


3. Report Suspicious or Offensive Behaviour
If someone crosses the line, block and report them. Reporting helps protect the EYEMAN community. Examples of violations include:

  • Requests for money or donations
  • Underage users
  • Harassment, threats, or offensive messages
  • Inappropriate behaviour during or after a live experience
  • Fraudulent profiles
  • Spam or sales pitches (such as links to external websites or offers to buy products/services)

You can report concerns through the Info button on any profile or chat window. Please also refer to our Community Guidelines for more details.

4. Protect Your EYEMAN Account
Choose a strong password, and be cautious when using public or shared computers or internet cafes. EYEMAN will never send you an email asking for your login details. If you receive any suspicious email or message requesting your username or password, report it immediately.


5. Never Send Money or Share Financial Information
Never send money to anyone you meet on the EYEMAN app — whether by UPI, wire transfer, Paytm, Google Pay, or bank transfer — even if they claim to be in an emergency. Scammers often use emotional stories to trick people. Transactions like wire transfers or UPI payments are hard to reverse. Also, never share sensitive financial details (like your bank account, credit card numbers, or OTPs). If anyone asks for money, report them to us immediately.

TRADEMARK INFRINGMENT POLICY

Last Modified: 09/06/2025

Notification of Trademark Infringement:

EYEMAN respects the intellectual property rights of others and complies with applicable local, national, and international laws relating to trademarks and intellectual property.

It is EYEMAN-ARL’s policy, in appropriate circumstances and at its sole discretion, to disable and/or terminate the accounts of users who repeatedly infringe or are repeatedly charged with infringing the trademarks or other intellectual property rights of others.

1. EYEMAN-ARL’s Approach to Trademarks

EYEMAN-ARL respects the rights of trademark owners and may assist in the removal of infringing content when appropriate. However, EYEMAN-ARL is not an arbiter of third-party disputes and recognises that certain uses of a trademark may be lawful under fair use, nominative use, or other applicable doctrines.

We encourage parties to first seek to resolve trademark disputes amicably between themselves. If you believe your trademark is being infringed on EYEMAN’s Site(s) or platform, you may submit a Trademark Complaint using the process below.

2. Trademark Complaint Process

When submitting a complaint, please include ALL of the following:

1. Your details:

  • Your full name
  • Company name (if applicable)
  • Your relationship to the trademark owner

2. Trademark identification:

  • The trademark(s) allegedly being infringed
  • Trademark registration number(s)
  • Jurisdiction(s) where the trademark(s) are registered
  • Copy of registration certificate(s) or other proof of ownership

3. Infringing material:

  • Identification of the allegedly infringing material
  • Sufficient detail for EYEMAN-ARL to locate the material (minimum: URL(s) where applicable)
  • Name and contact information of the alleged infringer, if known

4. Basis for complaint:

  • A brief description of why you believe the material infringes your trademark
  • The action(s) you request EYEMAN-ARL to take

5. Contact information:

  • Email address
  • Telephone number
  • Mailing address

6. Statements (include BOTH of the following in your complaint body):

a. “I hereby state that I am the owner (or authorised agent) of the trademark(s) that is allegedly infringed and I have a good faith belief that the disputed use of the trademark(s) is not authorised by the owner, its agent, or the law (e.g., as a fair use or nominative use).”

b. “I hereby state, under penalty of perjury, that the information in this complaint is true, complete, and accurate.”

7. Signature:

  • Your full legal name
  • Electronic or physical signature

8. Submission: send your completed complaint to the following address:

Trademark Agent
c/o EYEMAN Legal Department
Shop 7, level 2, Dewan Centre, Swami Vivekananda Road,
Jogeshwari West, Mumbai
Maharashtra-400102

3. What to Expect After Submission

  1. Upon submission, you will receive an acknowledgement of receipt.
  2. If your complaint is incomplete, you will be notified and asked to provide missing information.
  3. Once complete, EYEMAN reserves the right, at its sole discretion, to determine whether action will be taken. You will be notified if the complaint is declined.
  4. If the complaint is actionable
    1. EYEMAN-ARL will forward the complaint to the alleged infringer, who will have 10 business days to respond.
    2. If no response is received, EYEMAN-ARL may remove the infringing material or disable the infringing account.
    3. If a response is received, EYEMAN-ARL will forward it to you and request that you attempt to resolve the matter directly with the other party.
    4. If no amicable resolution is reached, EYEMAN-ARL may seek input from independent legal counsel to review the dispute and advise on appropriate next steps. EYEMAN-ARL will then act in accordance with that advice.

5. Important Notes

  • If you do not receive a response, please check your spam folder before contacting us again.
  • Please do not submit unrelated communications to this contact address — non-trademark-related emails will be discarded.

Disclaimer:
This Trademark Policy is provided to assist rights holders and does not constitute legal advice. If you are uncertain about whether your trademark rights have been infringed, please seek the advice of qualified legal counsel.

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