Privacy Policy

A. OVERVIEW

When you use the EYEMAN app, you trust us with your personal data. We take that responsibility seriously.
This Privacy Policy explains how EYEMAN-ARL and its affiliates, licensed partners and other related parties collect, use, and share your data in connection with your use of the EYEMAN apps, websites and Services, including, but are not limited to: EYEMAN Traveler^TM; EYEMAN Shopper^TM; EYEMAN Events^TM; EYEMAN REMO^TM; EYEMAN Reporter^TM; EYEMAN Merchants^TM; EYEMAN Nexus^TM
In this Privacy Policy;

“Service(s)” means the live video-based services, experiences, and content made available through the EYEMAN platform, mobile application, website, or other digital channels, including but not limited to real-time video streaming, interactive video experiences, virtual shopping assistance, event coverage, travel experiences, inspections, and other offerings provided by EYEMAN Agents to Users. The term Services also includes any related features, functionalities, content, communications, and support provided by EYEMAN-ARL to facilitate such experiences.
“User(s)” means any individual or legal entity that downloads, accesses, creates an account on, or otherwise uses the Services, whether on a paid or unpaid basis, for the purpose of requesting, booking, viewing, or receiving live video- based services or experiences provided by EYEMAN Agents. The term User includes both registered account holders and any other person who uses the app or Services with or without registration.
“EYEMAN Agent(s)” means an independent, authorized, and verified individual who is approved by EYEMAN-ARL to provide real-time video-based services and experiences to Users via the EYEMAN platform or mobile application. EYEMAN Agents are independent contractors and are not employees, partners, joint venturers, or legal agents of EYEMAN-ARL. EYEMAN Agents have no authority to bind or obligate EYEMAN-ARL in any manner.

We recommend you read this Privacy Policy in full to understand our practices, but here are a few key points:

• We collect data that you provide directly, data generated during your interactions with our services, and data from other sources such as government agencies or business partners.
• We use your data to provide, personalize, maintain, and improve our services, ensure safety, and comply with legal obligations.
• We use a combination of automated systems and human review to make decisions that support safety, quality, and operational efficiency.
• We use cookies and similar technologies to offer you a better user experience, personalize content, and analyse usage.
• We share data with EYEMAN Agents, service providers, regulatory bodies, and business partners only when necessary and lawful.
• You have rights and choices related to your data, including access, correction, deletion, and opting out of certain uses.

This Privacy Policy applies to Users and recipients of services offered through the EYEMAN app or other communication channels used by the EYEMAN platform.

We may update this notice from time to time. If we make significant changes, we will notify you through the app or by other means, so you can review the changes before they take effect.

B. DATA COLLECTION AND USES

B.1. How We Collect Data:

1. That you provide directly
2. When you use our services
3. From other sources

Please refer to the tables below for the types of data we collect and how they are used.

B.2. How We Use Data:

EYEMAN uses data to enable reliable, real-time, and secure access to services including travel exploration, live events, situational awareness, shopping assistance etc. We also use data:

• To enhance the safety and security of Users, EYEMAN Agents, and Services
  
• To prevent and detect fraud
• For marketing and promotional efforts
• To facilitate user communications
• For customer support
• For product development and research
• To send important service-related communications
• In connection with legal obligations and proceedings

The EYEMAN app uses automated systems to support our services. These processes help deliver fast, reliable, and secure interactions between Users and EYEMAN Agents by automating decision-making where real-time responsiveness or consistency is essential.

We use automated processes for the following:

When you request a service (e.g., shopping, travel, events, or defence-related assistance), our system uses available data to automatically match you with the most appropriate EYEMAN Agent. This includes factors like:

• Agent proximity and availability
• Ratings and past performance
• Language compatibility
• Service type and specialization (e.g., Shopper vs. Defence)

Data used: Location, service request details, agent ratings, usage history, device and network status.

Service fees for certain Service offerings (especially real-time video sessions) may vary based on factors such as:

• Duration and distance of the service session
• Demand-supply conditions
• Increased Complexity (night time, drones, multiple cameras)

Data used: Location, time of request, service type, duration, user preferences, session logs

We use machine learning and automated pattern recognition to detect potentially fraudulent or harmful behavior. For example, our systems may automatically:

• Flag duplicate or suspicious accounts
• Block unusual access attempts
• Identify inconsistent location or payment activity
• Detect potential identity misuse (e.g., someone using another user’s ID)

Data used: Account activity, device info, payment attempts, identity verification data, session history.

To maintain platform safety, certain user-generated content (like chat messages, images, or session reports) may be automatically scanned or flagged for review if it appears to violate our Community Guidelines or poses safety concerns.

This includes:

• Inappropriate language
• Harassment or abuse
• Spam or unauthorized commercial content
• Visual threats

Data used: User content (text, images, video metadata), account history, usage patterns.

To improve overall experience and minimize potential conflicts, we may automatically:

• Avoid pairing Users with EYEMAN Agents they’ve previously rated poorly
• Limit service access for consistently low-rated agents or users (after review)

Data used: Ratings, session outcomes, cancellation patterns, user/agent history.

Automated systems help adapt our services to your preferences and needs, including:

• Adjusting app layout for accessibility
• Offering services in preferred languages
• Suggesting agents you’ve worked with before

Data used: Account settings, device info, interaction history, demographics.

Note: Where legally required, EYEMAN-ARL allows you to request human review of certain automated decisions that significantly affect you (e.g., service denials or account deactivation due to automated safety flags). You can do this by contacting our Customer Support team.

EYEMAN-ARL and its service providers use cookies and similar technologies to operate, secure, and improve our platform and Services. These technologies help us recognize you across websites and apps, remember your preferences, and deliver a better and more personalized user experience.

• Cookies are small text files stored on your browser or device when you visit a website or use an app. They help recognize your browser or device across different sessions.
• Pixel tags (also called clear GIFs or web beacons) are tiny graphics with a unique identifier used to track online movements.
• Local storage technologies, such as HTML5, store data locally in your browser or device.

These tools may be set by EYEMAN-ARL or by third-party providers acting on our behalf.

We use these technologies for the following purposes:

• a. Authentication and security
  To log you in and verify your identity
  To help detect and prevent fraud or unauthorized access
  Examples: Session cookies, multi-factor authentication tokens
• b. Preferences and user experience
  To remember your settings and preferences, such as language, region, or accessibility options
  To retain form entries, app layout settings, and navigation choices
  Examples: Language preference cookies, interface layout memory
• c. Analytics and performance
  To understand how you interact with the EYEMAN app or website
  To measure traffic, usage patterns, and troubleshoot performance issues
  Examples: Google Analytics, crash logs, heatmaps
• d. Personalized content and features
  To suggest agents or services based on your past activity
  To personalize in-app notifications, content layout, or feature availability
  Examples: Recommended EYEMAN Agents, custom dashboards
• e. Marketing and advertising
  To deliver targeted ads and promotional messages on the EYEMAN app or third-party platforms
  To measure the effectiveness of our marketing campaigns
  Examples: Facebook Pixel, Google Ads conversion tracking, retargeting cookies

You have options to control or limit how cookies and similar technologies are used:

• Device settings: Most browsers and mobile devices allow you to block or delete cookies.
• In-app controls: You may be able to manage certain tracking preferences within your EYEMAN app settings.
• Third-party tools: You can opt out of interest-based advertising through tools like the Digital Advertising Alliance or Network Advertising Initiative.

Note: Disabling certain cookies may limit the functionality or performance of our services.

We share user data only as described in this Privacy Policy. EYEMAN does not sell your personal data. We disclose data to provide our services, meet legal obligations, and improve user experiences.

We share certain data with other Users in connection with our Services.

As a User on the EYEMAN app, certain details are shared with the assigned EYEMAN Agent, including:

• Your first name
• Country or region
• Service request details (e.g., Shopper, Traveller, Events, Nexus)
• Communication tools (chat or masked calls within the app)

If you’re an EYEMAN Agent, details may be shared with requesting Users, including:

• Your first name
• Verified ID badge or EYEMAN rating
• Service area and specialty (e.g., travel guide, shopping agent)

If you submit user content in public forums (e.g., reviews, feedback, community posts), it may be visible to the general public, depending on your privacy settings.

We engage vendors and service providers to support the EYEMAN app’s operations, such as:

• Payment processors (e.g., Stripe, PayPal)
• Cloud service providers (e.g., AWS, Google Cloud)
• Identity verification partners
• Customer support platforms
• Marketing and analytics providers

These entities only receive the data necessary to provide their services and are contractually obligated to protect your information.

We may share data with our group companies to help deliver and enhance services, including product development, technical support, compliance, and business analysis.

We may disclose data:

• In response to legal process (e.g., subpoenas, court orders, law enforcement requests)
• To protect the rights, safety, or property of EYEMAN-ARL and/or EYEMAN Inc, its Users, or the public
• To enforce our Terms and Conditions, Community Guidelines, or other policies
• In connection with mergers, acquisitions, or sale of company assets (with User notice where required)

We may share your data for purposes not covered here if we notify you and obtain your consent.

EYEMAN-ARL retains User data for as long as necessary to provide services and fulfil the purposes outlined in this Privacy Policy. The length of time for which we retain data depends on the type of data, the purpose for which it was collected, and applicable legal or regulatory requirements.

We retain the following types of data for the duration necessary to provide the EYEMAN Services:

• Account data is retained for as long as you maintain an EYEMAN account.
• Trip, order, and interaction data (e.g., video session details, payments, messages) are retained to ensure service functionality, customer support, legal compliance, and fraud prevention.
• User-generated content (e.g., ratings, reviews, uploaded images) may be retained after account deletion to support platform integrity and transparency.
• Location and usage data may be retained in de-identified or anonymized form for analytical and research purposes.

We may retain data beyond account closure when:

• Required by law, regulation, or legal process.
• Necessary to resolve disputes or enforce our agreements.
• Needed to protect the safety and security of the EYEMAN app and its Users.

Users may request deletion of their account at any time by:

• Visiting the Account Settings section of the EYEMAN app or contacting EYEMAN Support

Upon account deletion:

• EYEMAN-ARL deletes your personal data, unless retention is required by legal obligations or permitted by law.
• In most cases, your data will be deleted within 30 days of your request.
• Some data may be retained in aggregated or anonymized form that does not identify you.

We may also delay deletion to prevent accidental or malicious removal, such as to resolve outstanding payment issues or abuse investigations.

For further details on how to manage or delete your data, please refer to Section III: Choice and Transparency.

C. CHOICE AND TRANSPARENCY

EYEMAN is committed to providing users with transparency and meaningful choices regarding their data. You can access and control your data through various settings and features within the EYEMAN app and website.

You can access and update your account information at any time through the EYEMAN app or website. This includes:

• Name, email, phone number, and password
• Payment methods
• Language preferences
• Profile photo
• Communication preferences

Most mobile platforms (iOS, Android) define certain types of device data that apps cannot access without your consent, such as:

• Location
• Camera
• Microphone
• Notifications
• Photos or files

You can manage these permissions through your device settings. Disabling location services, camera, or microphone may impact your ability to use certain EYEMAN app features (e.g., real-time video with an EYEMAN Agent).

You can opt out of receiving marketing communications from the EYEMAN app via:

• The unsubscribe link in any marketing email or SMS
• The Notifications or Communications Preferences section in your EYEMAN account settings

Note: You may still receive non-promotional communications related to your account, orders, terms, or safety notifications.

The EYEMAN app enables certain features that involve sharing your data with other users or third parties. These include:

• Sharing live video or session links with other users.
• Allowing others to track your EYEMAN app session progress.
• Payment or fare-splitting features.

You can manage these sharing features from your in-app settings and are notified when data is shared.

After a session, both Users and EYEMAN Agents may rate and provide feedback on one another. This information is used to maintain the quality of the EYEMAN app.

• Ratings are anonymous, but cumulative averages are visible.
• Inappropriate feedback or abuse of the review system may result in account action.

Certain decisions on the EYEMAN app are automated, including:

• Matching you with an EYEMAN Agent based on location, availability, and ratings.
• Adjusting session pricing based on demand or location.
• Detecting potential fraud or policy violations.

We take steps to reduce the impact of these decisions and allow Users to contact EYEMAN Support if they believe a decision was made in error.

D. LEGAL INFORMATION

The data controller responsible for your personal data under the Digital Personal Data Protection Act, 2023 (DPDPA) is:

ADJ Resources Private Limited
Shop 7, level 2, Dewan Centre
Swami Vivekananda Road, Jogeshwari West
Mumbai, Maharashtra-400102, India
CIN: U63121MH2025PTC438401

ADJ Resources Private Limited is licensed and authorized by EYEMAN INC to manage and process personal data of Users located in India in accordance with applicable Indian data protection laws.

We use your data based on one or more of the following legal grounds:

• To provide services and features you request:
• Most of our data use is to fulfil our contractual obligations to you or to take steps at your request before entering into a contract (e.g., providing an experience, delivery, or customer support).
• For legitimate interests:
  We use data to maintain the safety and security of our services, prevent fraud, and improve our products. These uses are balanced against your rights and freedoms.
• To comply with legal obligation:
  EYEMAN-ARL may process your information to comply with legal requirements, such as those relating to transportation regulations, tax, or employment.
• With your consent:
  We rely on consent for certain data uses (e.g., sending direct marketing communications). Where we rely on consent, you may withdraw it at any time.

If your personal data is transferred outside your country of residence, EYEMAN-ARL ensures an adequate level of protection through:

• Standard contractual clauses approved by the relevant regulatory body.
• Adequacy decisions from regulators.
• Other appropriate legal mechanisms.

We implement appropriate technical and organizational measures to safeguard your personal data regardless of where it is processed.

We may update this notice occasionally. If we make significant changes, we will notify you in advance through the EYEMAN App or other appropriate means. We encourage you to review this notice periodically